No, Boma Instant Connect (IC) works with any phone (landline and cell phone) and any carrier service. No special or additional equipment or software is required.
Yes, Boma IC was developed with the needs of cell phone users in mind. Boma IC service is available wherever and whenever you have phone service and can make outbound calls (within the continental U.S.).
Login to your account at Boma IC and immediately deactivate the account for that phone to ensure you are not charged for calls you don't make. If you find your phone after reporting it lost or stolen, you can login to your account and reactivate it. If you get a new phone number, login to your account to modify your account information. Enter your new phone number and activate the new number. You can set up, manage and update your account information online at any time 24/7. It is your responsibility to maintain up-to-date, accurate account information.
There are an unlimited number of circumstances in which Boma IC can be extremely useful and save your valuable time. Boma IC is your best option anytime you want to reach multiple people instantly. Of course, we haven't anticipated every application of Boma IC technology. We're always looking for customer feedback on how you use Boma IC. Please let us know! Go to Customer Support.
No. Boma Systems, Incorporated is committed to maintaining the security of all personal information. We never share or sell any personal information. For more information, please see our Terms of Service and Privacy Policy.
Boma Systems, Incorporated safeguards the privacy of all subscriber information. For more details, please refer to our Terms of Service and Privacy Policy.
Yes, account billing contact information can be different than the end user. For example, a parent can register a subscription for a child. The child would then be the end user, and the parent would be the subscriber. The parent/subscriber is ultimately responsible for the Terms of Service as well as who accesses the site. The subscriber can share the password with family members or others for whom they purchased the service as they see fit.
Submit a question, request or issue by going to the "Help" tab at www.bomaic.com selecting customer support or email us directly at support@bomaic.com.
Yes. You can always upgrade your plan at any time. In fact, upgrading your plan gives you better pricing, even on the call credits you had in your account when you upgraded. For example, let's say you signed up for Boma IC Lite at $19.00. You decide you want to upgrade to Boma IC Standard - the $34.00 plan, but you still have $10.00 in call credits left from the Lite plan. If you upgrade, we will charge your credit card $34.00 and add it to your account. Then all the credits in your account ($44.00) are available for you to use at the Boma IC Standard rates, bringing Broadcast Messages down from $0.10 to $0.08 and Instant Conference minutes down from $0.08 to $0.05.
To ensure Boma IC is always available to subscribers, "Auto Re-Charge" is provided on all plans. Whenever the available call credits in your account goes below $5.00, an additional $25.00 is credited to the account to ensure continued access. Payment is automatically charged to the credit card on file.
You may cancel your subscription at any time. Just login to your account and deactivate your account. Upon request, unused minutes on standard plans can be refunded on a pro-rated basis. Any refund will be credited to the same credit card used to charge the original payment.
You will need to re-activate your account and issue the proper payment using an active credit card. You can login and access your original account and update/modify any account information rather than create an entirely new subscription.
Unused minutes on standard plans can be refunded on a pro-rated basis. The refund will be credited to the same credit card used to charge the original payment. Check your plan for details.
Boma IC does not charge long distance fees, however, our numbers are not toll free. Subscribers are responsible for any charges imposed on them by their telephone service provider including long distance charges and cellular airtime.
Yes, for those who want to add an extra step of security to their Boma phone service, you may activate the use of a PIN. In order to make a Boma IC call, it will then be necessary to enter a PIN code of 1 to 4 digits before making a call. This feature can be added from your account page.
We provide several etiquette tips that are helpful with communication during a conference call. Etiquette Tips maybe found by going to the help menu and selecting Call Features.
Once you send an Instant Conference from your phone, our system instantly notifies each person in your group by issuing an e-mail, text message and phone call to every phone number and e-mail or text address that you've pre-registered.
COMMUNICATION DELAYS Our Services may be subject to limitations, delays, and other problems inherent in the use of existing telephone and cellular phone infrastructure, Internet, and other electronic communications. The Services are programmed to react immediately, but some delays and failures of delivery can and will occur due to normal telephony and Internet traffic constraints. The Services will not function if the subscriber is not in a cell phone coverage area and is using a cell phone. Boma Systems is not responsible for any delays, delivery failures, or other damage resulting from such problems.
To set up, manage, and edit contact groups, you must login to your account. Once logged-in you can manage your Contact List by going to the View Accounts menu and selecting Contacts. If not logged-in to your account, the following link will allow you to do so. If already logged-in to your account, the following link will take you to your Boma IC Contacts List. Login/Contacts List
It's intuitive, fast and easy to set up Boma IC groups. Once you have contact information available, login to your account or sign up for an account at www.bomaic.com to create, modify and update groups. Groups can be added at the time of entering a contacts information by selecting the desired group number in the "Select Groups" area. After entering your contacts information and selecting the group number you would like your contact placed, simply press the "Save" or "Save and Add Another" button.
Groups may also be added by going to the menu bar at the top of the page and clicking on the "View Account" button, then from the menu select "Contacts". This will bring you to the "Boma IC Contact List" page. At the "Contact List" page you can edit a contact and place them into a desired group or you can create a new group. To Create a new group, simply click the "Edit" button next to the desired group number. This will take you to another screen that will allow you to select the group name as well as add group contacts. Once you finish selecting your group name and adding contacts simply press the "Update" button.
Boma IC calls can only be made to any direct-dial number within the contiguous 48 states. Boma IC will not work with phone numbers that require an extension number. Our system cannot perform manual tasks that may be required to enter an extension number or to enter information required by some phone systems' voice prompts.
Programming your phone to speed dial the Boma Instant Connect (IC) access number is recommended, as this enables you to make calls even more quickly. Please refer to the User's Guide that came with your phone for instructions on how to program your phone to Speed Dial. If you cannot find your instructions, contact your phone manufacturer for programming instructions (be sure to have your model number available). Several phone manufacturers also provide this information on their web-sites.
No, you are not required to add Boma IC to your speed dial. However, the advantage of programming your phone to speed dial the Boma IC number enables you to make calls even more quickly. Speed dial is recommended but not required to use Boma IC services. Alternatively, you can enter the Boma IC access number as you would any other number for your phone.
Phone manufacturers generally provide this information inside the battery compartment of your phone. Many phone battery compartments can be accessed by sliding off the back of your phone in a downward position.
Certain numbers won't work with our system including telephone company service and emergency numbers (like 411 and 911) and any pay-per-call or premium service (those with area code 900). Further, you should not use general information numbers or non-direct extension numbers unless you notify the recipients in advance to expect your call. Our automated system will not wait for a call to be transferred to the correct party before playing a Broadcast Message or Instant Conference invitation
Once you have initiated a Boma Instant Conference or Boma Broadcast Message, there is no way to prevent the system from calling your Contact Group. You will have the option to continue to leave a message or proceed to initiate a conference call. You may want to record a short message indicating that this call was inadvertently placed in error and that your contacts should simply disregard the call.
No, once the last person leaves the conference call, the call is terminated and is no longer available. We recommend that your contacts exchange each others' contact information if they need to reach each other after the conference call.
Yes, a valid e-mail address is required to sign-up for Boma IC services and to contact Customer Service. We communicate with our subscribers via e-mail, so it is essential that we have your e-mail address
No, Boma IC service will not impact your landline or cell phone service in any way. However, our service is dependent on the proper functioning of your landline or cell phone service.
Absolutely! Boma IC services are completely independent of regular phone service providers and are not dependent on any one carrier. You can use the provider of your choice.
Boma IC works with any phone and any phone service provider. In most cases, absolutely no changes to your current phone service are required. The one exception applies only to anyone who has subscribed to "Block Caller ID" service with their phone service provider. To access your account and complete your call, the Boma IC system must be able to automatically recognize subscribers' phone numbers. Therefore, subscribers must either exempt Boma IC from the ID block or remove Block Caller ID service altogether.
Your user name is the 10 digit phone number you registered for Boma IC services. We provide a Forgot Your Password on the login page that you should click immediately if you have forgotten your user password. If you are still having problems logging in after clicking on these links, contact Customer Support. By providing the phone number you registered, we can retrieve your sign-up information for you.
If you are unable to login to your account, please contact Customer Support. Please provide us with the phone number you registered and your e-mail address.
No. We must be able to identify a caller's phone number to connect a call. Boma IC services will not work if a caller blocks our system from recognizing their phone number. Block Caller ID will need to be removed or Boma IC must be identified as an exception to your Block Caller ID in order for us to recognize your phone number.
You will need to dial Access Number (619) 342-1879. You will also need to enter a PIN number. The PIN number is the 10 digit number of the person who initiated the call (do not include the leading number 1). These instructions are e-mailed to everyone on the call when it is originated (as long as a valid e-mail address is on file).
For Boma Instant Conferences, Boma IC plays an automated message including your name and the invitation you recorded when you made the call. This message repeats twice, so most answering machines and voice mail services will record the complete message.
For Boma Broadcast Messages, Boma IC plays the broadcast message you recorded when you placed the call. This message repeats twice, so most answering machines and voice mail services will record the complete message.
First, make sure you entered your number correctly. If you continue to receive the error message, please contact Customer Support. Please provide us with the phone number you are trying to register and your e-mail address.
Boma IC Systems automatically calls every contact number you've listed for a given group. If you would like to call only a subset of people from a group, you can create another group or edit your existing group online. To do this, you should first login and then click on "View Account" to view your group list. Once at your Group List screen, you may easily add contacts, edit groups, and/or create new groups. This is easy to do and there is no need to re-enter contact information. As always, people who receive a call may choose not to respond and hang up if they don't want to participate in a call.
Don't use a password that contains personal information (name, birth date, etc.).
Don't use keyboard patterns (asdf) or sequential numbers (1234).
Don't make your password all numbers, uppercase letters or lowercase letters.
Don't use repeating characters (aa11).
Never tell your password to anyone (this includes significant others, roomates, parents etc.).
Never write your password down.
Never send your password by e-mail.
Periodically test your current password and change it to a new one.
